Refund/Return Policy

RETURN & REFUND POLICY — ORIGINAL PAINTINGS

I want you to feel comfortable purchasing my artwork. If your painting isn’t the right fit, you may request a return within 30 days after delivery.

Requesting a return

Email artistjf@gmail.com with your order number or proof of purchase before returning your painting. I will provide the return address and packing instructions.

Return condition and shipping

The painting must be returned undamaged and in its original condition. Please use the original packaging whenever possible, or equivalent protective packaging.

For a change-of-mind return, the buyer pays return shipping, including tracking and insurance for the purchase value. No restocking fee is charged.

Damaged or incorrect orders

Please inspect your painting upon arrival. If it arrives damaged or you receive the wrong artwork, contact artistjf@gmail.com as soon as possible. Include photographs of the artwork, packaging, and shipping label, and retain all packaging.

I will work with you to resolve the issue. You will not be responsible for return shipping costs for an artwork that arrived damaged or was sent incorrectly.

Refunds

After receiving and inspecting your returned painting, I will email you about your refund. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

Exchanges

Because each original painting is unique, please contact me if you would like to return a painting and purchase another.

Your consumer rights

This policy does not limit any rights you have under applicable consumer law.